SSCOR, Inc.
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SSCOR Frequently Asked Questions

Questions: Answers:
How do you pronounce SSCOR? Great question! SSCOR is pronounced like the word “score”. It stands for the Sam Say Corporation after our founder Sam L. Say.
What is the warranty policy for your suction units? SSCOR warrants that each new product is free from defects in material and workmanship under normal use and service for a period of one year from the date of purchase. Please visit our warranty information page for further details.
How often do I need to replace the battery?

The type of battery you have will determine how often you need to replace it.

Sealed‐Lead Acid ‐ We recommend replacing the battery after 3 years or when it shows signs of losing capacity.
Alkaline ‐ Do not use the battery after the “USE BY” date on the battery label.

If you would like to test the capacity of your battery, we’ve created a helpful battery test video for you here.

What is SSCOR’S return policy? We will accept returns with a RMA (Return Material Authorization) number. You can receive a RMA number by calling our main line, 818‐504‐4054, and requesting a return. All device and part returns must be made within 60 days of the sale date (excluding batteries and disposables). All returns are subject to a 20% restocking fee.
Can I purchase products using a purchase order? If you have terms with us you may purchase products using a purchase order. Please call or email if you are unsure whether you have terms before submitting your purchase order.
What credit cards do you accept? We accept VISA or MasterCard
Is there an order minimum? Purchase Orders require a $125 minimum. Credit card orders require a $45 minimum.
Is there any regular inspection or preventative maintenance for the device? All of our product manuals contain detailed maintenance instructions.
Does the Bemis canister have an expiration date? Look for an expiration date on the canister and change the canister if the canister has passed the expiration date to minimize the possibility of implosion, which can occur when a canister is aged or damaged.
How can I purchase your products? Visit shop.sscor.com or call our main line (818‐504‐4054), faxing (818‐504‐6032) or email the order to [email protected].
What does mmHg mean? Millimeters of mercury (mmHg) is a unit of measure of pressure or negative pressure.
How long should the unit run with a full battery? The run time will vary for each device. The device run time can be found in both the product manual and on the “Features and Specifications” page for the particular device on our website.
How long do I leave my device plugged in for it to fully charge? We recommend leaving the device plugged in overnight to ensure that it is fully charged.
Where can I find information regarding replacement parts? Replacement part information can be found in the product manual and on the “Replacement Parts” page for the particular device on our website.


Questions?

Call us and speak with a Customer Service Representative to answer any further questions you may have.
1‐818‐504‐4054


 

 

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SSCOR Inc.  |  11064 Randall Street, Sun Valley, CA 91352   |  T 800-434-5211  |  T 818-504-4054   |   F 818-504-6032   |  Email: [email protected]

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